FAN TRAVEL LTD END-USER TERMS AND CONDITIONS OF SALE

Effective Date: September 2, 2026

These End-User Terms and Conditions of Sale (the “Terms”) govern purchases from Fan Travel Kft, a Kft, registration number 01-09-446006, with registered address at 1095 Budapest, Soroksári út 110-112 (“Merchant,” “we,” “us” or “our”), through the FAN TRAVEL LTD website, application or storefront (the “Storefront”). They apply when the checkout and Order Confirmation identify Merchant as the seller and merchant of record.

1. ACCEPTANCE; ELIGIBILITY; ELECTRONIC RECORDS

By selecting the acceptance checkbox, submitting an Order, creating or using an account, or receiving tickets after these Terms are presented, you agree to these Terms and Merchant’s Privacy Notice at sportixx.hu/privacy-policy. You represent that you are at least eighteen (18) years old and legally able to contract. If you purchase for another person, you must provide these Terms and all delivery and event instructions to that person.

You consent to electronic records, confirmations, delivery communications and notices and should retain a copy. The version accepted when you submit a Confirmed Order governs that Order unless a later change is required by law or benefits you without increasing your obligations.

2. MERCHANT OF RECORD; THIRD-PARTY SERVICES

Merchant is the contractual seller and merchant of record, controls retail pricing, processes or directs payment collection, issues receipts and is responsible for customer service, taxes, refunds, chargebacks and compliance with consumer law. These Terms form the contract of sale solely between Merchant and you.

Merchant may use third-party technology, payment, inventory, delivery and support providers to operate the Storefront and fulfill Orders. Those providers act in support of Merchant and do not replace Merchant as the seller or merchant of record. The merchant identity displayed at checkout and on the payment statement controls.

3. INVENTORY; SECONDARY-MARKET DISCLOSURE

Tickets may be resale or secondary-market Inventory and may be priced above or below face value. Unless expressly stated, Merchant is not the event organizer, venue, team, performer or original ticket issuer and no affiliation or endorsement is implied. Inventory may be sourced from third-party suppliers, sellers, brokers or marketplaces. Material restrictions available to Merchant will be disclosed in the listing or checkout.

Merchant may refuse or cancel an unconfirmed request, remove Inventory or require additional information to comply with law, an issuer restriction, a stop-sale, fraud controls or product-specific transfer or price restrictions.

4. MAPS; CATEGORY, SECTION, ROW AND SEAT SELECTION

Available selection depends on the event and supplier. A static venue image is informational and is not necessarily an interactive or selectable map and may not include seat views.

• Category selected: tickets may be located in any section assigned to that category.
• Section selected: tickets will be in the selected section; a particular row is not promised unless the Order states one.
• Row selected: tickets will be in the selected row or, when fulfillment requires, up to five rows closer or objectively better, without a material new restriction.
• Exact seats selected from an interactive map: the selected seats are confirmed. A different row, section or material seat change requires notice and the purchaser’s approval of the proposed replacement.
• Seat numbers within the same row may change only when exact seats were not selectable or when the purchaser approves the change.

5. TOTAL PRICE; TAXES; OPTIONAL CHARGES

The total price displayed with an offer must include all mandatory fees and charges known and calculable at that time, except government taxes or charges, reasonable shipping charges for physical delivery, and optional goods or services you affirmatively select. Before payment, checkout will display the final amount, including applicable taxes, shipping and selected optional items. Any itemization is subordinate to the displayed total price and will truthfully describe the nature and amount of each charge.

Prices may change until confirmation. Currency-conversion or bank charges imposed independently by your financial institution are not Merchant charges.

6. ORDER SUBMISSION; CONFIRMATION; ERRORS

Submitting an Order authorizes immediate processing and payment but does not guarantee Inventory until the system issues an Order Confirmation identifying the event, quantity, price, selection level, delivery method and status (a “Confirmed Order”). Merchant may reject or cancel an unconfirmed request for changed price, unavailability, duplicate submission, payment failure, suspected fraud, system error, stop-sale or legal restriction and will reverse or release the corresponding authorization.

You must promptly review the Order Confirmation and report a material discrepancy. A Confirmed Order is final and noncancelable except for the express remedies in these Terms or nonwaivable law.

7. PAYMENT; AUTHORIZATION; FRAUD

You authorize Merchant and its payment providers to charge the final amount displayed at checkout and any later amount you separately approve. You represent that you are authorized to use the payment method and that billing and identity information is accurate. Merchant may request verification, reject a payment method, delay an unconfirmed request, or cancel an unconfirmed request when reasonably necessary to address fraud, sanctions, security or legal risk.

If you suspect unauthorized use before delivery, contact info@fantravel.hu (+36307800592) immediately. Merchant will use reasonable efforts to stop or redirect delivery when operationally possible but cannot guarantee recovery after tickets have been transferred or accepted.

8. DELIVERY; RECIPIENT RESPONSIBILITIES

The Order will state an On-Hand Date, Delivery Deadline or other expected timing. Tickets may be released close to the event because the issuer, organizer or supplier controls availability. You must provide complete and accurate recipient information by the requested time and ensure that the recipient monitors email and messages, including spam folders; creates and verifies required issuer accounts; installs required applications; uses a compatible device; accepts transfers promptly; and follows identity, entry and delivery instructions.

Delivery may occur by mobile transfer, issuer application, electronic download, PDF, account access, physical shipment, will call or another disclosed method. Delivery is complete when Merchant or its supplier performs the stated method and records reasonably verifiable evidence. If you designate another person, email or account, delivery to that destination is delivery to you. Merchant is not responsible to the extent delay, non-delivery or denied admission results from late, incomplete or inaccurate data, failure to accept or retrieve tickets, an incompatible account or device, or failure to follow timely reasonable instructions.

9. LAST-MINUTE ORDERS

For Orders placed close to event time, you must remain available and complete instructions immediately. The displayed Delivery Deadline controls. If no different deadline is displayed, delivery may occur through the scheduled event start or, for an Order confirmed within thirty (30) minutes before the event, within fifteen (15) minutes after confirmation, provided the ticket remains usable.

10. BUYER CANCELLATIONS; CHANGES; RESALE

You may not cancel or return a Confirmed Order because you change your plans, travel is disrupted, another person cannot attend, the event lineup or time changes, you found a different price, the tickets are no longer needed, or you entered incorrect information. Name, email, delivery or seating changes are not guaranteed and may require supplier approval or a separately disclosed charge.

Merchant may assist with relisting eligible tickets at its discretion, subject to timing, law, issuer and marketplace restrictions and separate pricing. No resale result or price is guaranteed. You remain responsible for complying with law and issuer rules if you transfer or resell a ticket.

11. STOP-SALE; WITHDRAWN OR RESTRICTED INVENTORY

Merchant may immediately remove Inventory from future sale after a stop-sale or rights-holder notice. A Confirmed Order is not automatically canceled. Merchant will determine, with its suppliers where applicable, whether the notice affects prior sales, transferability, ticket validity, fulfillment or admission risk and may suspend delivery, provide a permitted replacement, or refund the affected Order when necessary.

12. FULL EVENT CANCELLATION

If the authorized organizer or original issuer officially cancels the entire event and it will not be rescheduled, Merchant guarantees a refund of the total amount paid to Merchant for the affected ticket transaction, including disclosed Merchant servicing, handling and processing fees. Merchant may wait for reliable official confirmation and comply with ticket invalidation or return requirements. Refunds are issued to the original payment method or another legally permitted method; bank or processor posting time may vary.

13. POSTPONED, RESCHEDULED OR CHANGED EVENTS

Postponement, rescheduling, relocation, time change, lineup change, performer or participant change, supporting-act change, weather delay or another event modification is not a cancellation while the tickets remain valid. No refund is due solely for such a change unless Merchant receives and elects or is required to pass through an issuer-authorized refund. You are responsible for checking current event information and preserving the tickets.

14. MULTIDAY, MULTIEVENT AND BUNDLED PRODUCTS

A multiday, multievent, festival, park, package or bundled product is not fully canceled merely because one day, performance, participant, benefit or component changes or is removed while material admission rights remain. A partial adjustment applies only when the affected component has a separate admission right and a reasonably allocable canceled value, or the issuer grants a partial refund. Any adjustment will not exceed the amount paid to Merchant for the affected component.

15. NON-DELIVERY OR MATERIALLY INCORRECT TICKETS

You must report non-delivery immediately after the displayed Delivery Deadline and remain reasonably available to accept a cure. If timely delivery was not completed for reasons attributable to Merchant or its supplier, or tickets materially fail to match the Confirmed Order without prior disclosure, Merchant may provide the same tickets, equivalent-or-better replacement tickets, or a refund of the total amount paid to Merchant for the affected Order. If delivery failure prevents attendance, the full-refund guarantee in Section 17 applies.

16. INVALID TICKETS; DENIED ENTRY

For an admission or ticket-validity problem, notify info@fantravel.hu (+36307800592) no later than thirty (30) minutes after the scheduled event start whenever reasonably possible so Merchant can investigate or attempt a cure. Provide the Order number, affected tickets, recipient identity, transfer records, screenshots, communications and objective venue or box-office evidence when available. Merchant may investigate and respond through seven (7) days after the event or longer when reasonably required by an issuer, venue or payment investigation.

No remedy is due to the extent admission is denied because of the purchaser’s or attendee’s action or omission, lateness, conduct, identification, account, device, prohibited item, intoxication, violation of venue rules or failure to follow instructions. A notice or evidence requirement will not eliminate a nonwaivable consumer right where compliance was not reasonably possible.

17. APPLICABLE CONSUMER GUARANTEES; REPLACEMENTS; REFUND LIMIT

Merchant guarantees a full refund of the amount paid to Merchant for the affected ticket transaction, including mandatory servicing, handling or processing fees charged by Merchant, when: (a) the entire ticketed event is officially canceled and will not be rescheduled; (b) the purchaser is denied admission other than because of the purchaser’s or attendee’s action or omission; or (c) the ticket is not delivered in the stated manner and according to the applicable delivery guarantee and that failure prevents attendance. Merchant will also honor any broader nonwaivable refund, replacement or consumer guarantee applicable to the transaction.

Before a refund for a curable delivery or ticket issue becomes due, Merchant may provide the same tickets or reasonably equivalent-or-better replacement tickets that preserve material admission rights and do not add a material restriction. Except where nonwaivable law requires otherwise, the maximum ticket remedy is the total amount paid to Merchant for the affected Order. Travel, lodging, meals, lost income, substitute entertainment, downstream markup and other consequential expenses are not reimbursed.

18. CHARGEBACKS AND PAYMENT DISPUTES

Contact Merchant first and provide reasonable supporting information so the issue can be investigated. A chargeback is not an additional cancellation right. Fraudulent, abusive or duplicative chargebacks may result in collection activity, account restriction and submission of records to payment providers. Nothing in this section waives a nonwaivable right to dispute an unauthorized or legally defective charge.

19. PROHIBITED USE

You may not use the Storefront, account or tickets for unlawful, deceptive, abusive or infringing conduct; submit stolen payment credentials; use bots or other means to bypass security, queues, rate limits or purchase limits; scrape or bulk extract data; interfere with systems; misrepresent affiliation or ticket characteristics; harass customers, suppliers or support personnel; or violate sanctions, event, venue, issuer or transfer rules. Merchant and its technology providers may restrict access, preserve evidence and cooperate with payment providers or authorities.

20. PRIVACY; COOKIES; COMMUNICATIONS

Merchant processes personal information under its Privacy Notice at sportixx.hu/privacy-policy and Cookie Notice at sportixx.hu/privacy-policy. Merchant’s service providers may process information on Merchant’s behalf or for their independent security, legal and operational purposes as described in the applicable notices. You authorize operational communications necessary for payment, fraud review, ticket delivery, event updates and support. Marketing communications are governed by applicable consent and opt-out rules.

21. DISCLAIMERS; LIMITATION OF LIABILITY

Events, venues, issuer systems and supplier services are controlled by third parties. Merchant does not guarantee that an event will occur as scheduled, that an organizer will not change event details, that a venue will admit a person who violates its rules, or that third-party applications and networks will operate without interruption. Merchant’s express guarantees and remedies remain fully effective.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MERCHANT AND ITS TECHNOLOGY AND INVENTORY PROVIDERS ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, LOST PROFITS OR TRAVEL OR LODGING COSTS. THEIR AGGREGATE CONTRACTUAL LIABILITY FOR AN ORDER WILL NOT EXCEED THE TOTAL AMOUNT PAID TO MERCHANT FOR THAT ORDER. THIS LIMIT DOES NOT APPLY TO FRAUD, WILLFUL MISCONDUCT, GROSS NEGLIGENCE OR RIGHTS THAT CANNOT LAWFULLY BE LIMITED.

22. GOVERNING LAW; DISPUTES

Before filing a claim, you and Merchant will attempt in good faith for thirty (30) days to resolve it through info@fantravel.hu, except urgent relief or a claim approaching a legal deadline may proceed sooner. These Terms are governed by the laws of the State of Pest, Hungary, without regard to conflict rules. Subject to nonwaivable consumer rights, venue lies in the State of Pest, Hungary. These Terms do not deprive you of mandatory protections applicable in your place of residence.

23. GENERAL; UPDATES

If a provision is unenforceable, it will be limited to the minimum extent necessary and the remaining provisions remain effective. Failure to enforce a provision is not a waiver. Merchant may assign these Terms with the related business or Storefront; you may not assign an Order without consent. Technology, inventory, payment and delivery providers may enforce only those provisions that expressly protect them, to the extent permitted by law.

Merchant may update these Terms prospectively and will identify the effective version. Material changes will be posted or electronically presented through reasonable means. A later version applies only to new Orders unless law requires otherwise or the change benefits you without increasing your obligations.

24. CONTACT

Order and delivery support: info@fantravel.hu (+36307800592). Legal notices: Fan Travel Kft, Attention: Leonardo Di Biase, 1095 Budapest, Soroksári út 110-112, info@fantravel.hu.